Support
Shipping and Returns
Plain support information for customers and partners, so you know what to expect before asking about availability or placing an order through an approved channel.
Shipping context
Horizon Outdoor is operated from British Columbia. Shipping options may vary by product, destination, and retail or online sales channel.
For current availability, shipping method, and delivery timing, start with the product page or contact form so the team can confirm the right path for your location.
Returns and exchanges
Return and exchange handling depends on where the product was purchased. Retail partner purchases should begin with that retailer, while website or direct inquiries can be sent through the Horizon Outdoor contact form.
Please keep the product, packaging, proof of purchase, and photos of any issue until the return path is confirmed.
Before you contact us
Include the product name, SKU if available, purchase channel, order reference, delivery province, and a short description of what happened.
Clear details help us answer faster and avoid sending you through the wrong support route.